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Medik8

公司招聘

IT Support

全職

關於

公司簡介

Medik8 is one of the world's fastest-growing and exciting skincare brands.

Founded in the UK, we are very proud to develop everything from scratch and to have a fully capable and very bright in house Lab and Manufacturing plant.

After seeing incredible growth over the last few years, we have just received a very important external investment that will allow us to grow even faster, to innovate even more rapidly and to take on the world with our award winning products in all the categories.

In the coming months it is more on our motto of ‘skincare you love, trust and believe in’ as we double up on our ethical values and continue our roadmap to sustainability.

機構類型

商業機構

行業

資訊科技(IT)-系統 / 技術支緩

工作級別

一般職員
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受僱形式

全職

薪金

薪金面議

員工福利

  • 年假
  • 銀行假期
  • 生日假
  • 獎金
  • 員工購物優惠

求職者能力要求

profile-edu

最低學歷要求

基礎課程文憑、毅進文憑
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工作經驗

1 - 2 年

工作內容

Life as an IT Support

 

 

We are on an unstoppable journey of growth and will soon double the size of the business as we move into our purpose-built Innovation Centre.

 

 

As the IT champion for the Head Office site based in Elstree, you will manage incoming support chats, calls and emails on behalf of our Central Functions (Finance, Technology, Brand, Quality, People) and EMEA teams and will be the first point of contact for all technical support service requests - remote and onsite.

 

 

The ideal candidate will be a keen problem-solver who is passionate about providing exceptional customer service. You will thrive in a fast-paced environment but also know how to create and grow sustainable processes that make the job of IT easier.

 

 

With a strong tech-driven culture, we have the same high standards with our code, systems, and people. Working closely with our IT Manager, you’ll experience learning and growth as you support our colleagues in Medik8 headquarters and get involved in wider projects.

 


No two days will be the same and you’ll gain exposure to the many areas of the business that IT flows through.

 


In more detail your role will include:

· Logging and resolving all IT issues received in the agreed time frame.

· Installing and configuring computer hardware, software, systems, networks, printers and scanners.

· Investigating, diagnosing and solving computer software and hardware faults

· Maintain all IT equipment with documentation and records of software licencing

· Build and manage relationships with all departments, ensure communication is effective.

· Set up new starters station desks and assist with training the new staff.

 

 

What you will bring..

· 1-2 yrs experience in a helpdesk or technical support environment

· Knowledge of TCP/IP, DNS, DHCP. Familiarity with Google Workspace applications (Gmail/Drive/Docs/Sheets etc.)

· Experience with Windows Desktop. Chrome OS would be a plus but is not essential

· Strong written and verbal communication skills

· Ability to document complex technical issues consistently and thoroughly

· Ability to work both independently and collaboratively

· Excellent customer service and troubleshooting abilities in a distributed-working environment

 


About us

We believe that our People make Medik8 who we are.

 

 

They are our most valuable asset and sit at the heart of everything we do. We have huge ambitions across the globe, and it’s essential that we’re able to recruit, onboard, develop, support, engage and retain the right talent.

 

 

We will soon be a global professional skincare brand that provides people with Beautiful Skin for Life. Our teams will double in size in a few months and we will have a brand new innovation centre where we will drive deeper research and increase the latest technologies, actives and innovation to keep Medik8 incomparable against the market and a trailblazer in the skincare industry.

What the team says.

 

"A great working environment with driven teams all trying to achieve the same objectives. Superb culture as we participate in 4 synergy events per year including payday events. Senior management are extremely hands-on and we have open communication across departments."

 

 

Culture & Benefits

We are proud of our dynamic culture - we are built on innovation, ambition and amazing ideas. Driven by continuous improvement, we constantly adapt to smarter ways of working. We have an unwavering passion for our brand and our customers - our ultimate goal being to deliver skincare products you love, trust and believe in.

 

 

We have an exciting and friendly environment and believe that our people are our strength. Our teams are thrilled by the challenges, satisfaction and rewards that come with getting things done to a very high standard at all times and in all areas of the business. If that sounds like you then come and join our journey!

 

 

Health & Wellbeing

· Wellbeing contribution - up to £750 a year in wellbeing activities

· Mental Health Support - we have mental health first aiders in the business

· Private Medical Insurance cover from 25% to 100% including family

· Employee Assistance Program (EAP)

· Vision Vouchers

 

 

 

Benefits

· Up to 30 days AL excluding bank holidays

· Birthday lay-in

· Up to 75% products discount for you, family & friends

· Up to £250 product voucher

· Company quarterly bonus scheme

· Work anniversary bonus up to £4,000

· Chromebook a supersize screen

· Referral bonus

 

 

 

Togetherness

· Monthly Payday events

· Regular team building away days

· Tight-knit company feel

· Company-wide communications platform

· Quarterly all-hands meeting held by our CEO

· Always celebrating everyone's successes

 

 

 

Want to do a little more research before you apply?

 

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on Linkedin, Glassdoor & Instagram.

 

 

 

Medik8 is a brand owned by Pangaea Laboratories.

 

 

 

We are an equal opportunities employer, have a diverse workforce and make our decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK . No agencies or publications please.

 

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